The Guardian has accused Microsoft of reputational damage after it displayed one of its articles alongside an inappropriate AI-generated poll, writes Rob Nicholls

Scammers have exploited a weakness in the myGov portal to redirect hundreds of millions of tax refund dollars, writes UNSW Business School's Rob Nicholls

The great Australian dream of home ownership is becoming a nightmare for would-be homeowners whose residential builders have recently gone bankrupt

Curious about how ChatGPT can help you at work? Be careful what company information might be given away while experimenting, writes UNSW Business School's Rob Nicholls

With the cost of living on the rise, there are risks associated with Buy Now, Pay Later financing for both consumers and companies

Facebook employees offered solutions to restore non-news pages during last year's news blackout, but whistleblowers allege these were ignored, writes UNSW Business School's Rob Nicholls

Organisations must develop ethical, socially responsible, trustworthy, and sustainable data business models to ensure consumers’ privacy is protected in an increasingly AI-driven world

Alphabet, Apple, Meta, Amazon and Microsoft have each taken some form of action against Russia – but the actual impact tech-related sanctions will have isn’t clear, says UNSW Business School's Rob Nicholls

Artificial intelligence (AI) and other technologies are causing a shift in power dynamics in financial services, and this change has significant implications for individuals' privacy and government regulators

Facebook is under fire (again) for its questionable business ethics – what exactly did it do wrong and what will happen as a result?

It is clear that consumers expect the law to protect them when it comes to how their data is collected, shared and used. But is the law enough?

Google and Facebook will pay Australian news media businesses tens of millions of dollars each year – though a clear standard offer is yet to be made by the platforms, says UNSW Business School’s Rob Nicholls

Facebook’s recent botched takedown of content publishers could lead to a loss of advertising revenue for the social media platform, says UNSW Business School’s Rob Nicholls

There are a number of important factors to consider in assessing whether News Corp should be the subject of a Royal Commission because of excess market power

The Federal Government must be ready to handle the responsibilities associated with its $800 million plan which includes granting access to government services through facial recognition, writes UNSW Business School's Rob Nicholls

If Facebook follows through with its threat to pull news on its site in Australia it could be contributing its own demise, writes UNSW Business School’s Rob Nicholls

If the ACCC takes one of the tech giants to court for breach of the code, the penalty could be more than $10 million, writes UNSW Business School's Rob Nicholls

The use of regulatory technology by both regulators and the regulated requires a deep understanding of its underlying fundamentals, writes UNSW Business School’s Rob Nicholls

Following a court ruling about a negative Google review, there are a number of steps businesses take to handle negative Google reviews (and encourage positive reviews), according to UNSW Business School's Associate Professor Rob Nicholls

A key issue is the balance between competition benefits and scope to innovate

The regulator favours a multi-agency approach for monitoring and enforcement

Australia has a new banking code of practice with banks told to treat customers fairly

Rob Nicholls is a senior lecturer in the school of taxation and business law at UNSW Business School and a research fellow at the Centre for Law, Markets and Regulation. He has recently been looking at disparities in the pricing of airfares. Nicholls spoke to Julian Lorkin for BusinessThink.

Few things are more annoying than spending a large sum of money on a purchase, only to discover that someone else got the same thing for a lower price.

Easier price comparison is just one gain from new legislation

Conduct driven by algorithms is a challenge for competition law

Macquarie Bank has started a trial, giving customers access to the data the bank has collected on them.

Consumer inertia and a lack of banking competition is a vulnerable mix

Scandals such as that engulfing CommInsure, the rate rigging cases brought against some of the Big Four banks, and sacking of the 7-Eleven compensation board have forced the major parties to produce policies in answer.

It is received wisdom in the Australian superannuation industry that bigger is better.

In the early days of the sharing economy, players such as Uber and Airbnb provided a platform for their services, but no such protection on the risks that came with them.

Both rivalry between suppliers, and effective choice for buyers, are essential for a well functioning market. Rivalry leads to diverse business models and a variety of product/price choices for consumers.